Purchasing a VIEW System
Installation and on-site calibration are offered with the purchase of each VIEW system. A representative from VIEW or a certified service technician will assist with system placement, leveling and unpacking and will perform a standard set of system checks before calibration. The customer is responsible for moving the system from the dock to the installation location by appropriate means, and for providing the necessary power and any other required utility connections.
A basic training course is included with the purchase of each VIEW system for up to two (2) students at the VIEW training facility in Tempe, Arizona. For customers who have already completed basic training, an advanced training course may be selected in lieu of the standard training.
Warranty & Support
All VIEW systems include a one-year warranty on parts and labor. If service assistance is required, customers should contact VIEW’s customer support hotline – 1-800-SOS-VIEW (1-800-767-8439). In many cases, problems can be resolved via telephone support. If repair parts and/or a service technician are needed on-site, these can be dispatched by VIEW.
Applications & Software Support
During the warranty period, VIEW systems are also covered under VIEW’s applications and software maintenance support program. Applications and programming assistance is provided by telephone, and available upgrades to the originally purchased software are available at no charge (Required computer or hardware upgrades and installation services must be purchased at prevailing rates). VIEW’s staff of applications engineers is dedicated to supporting the installed base of systems, and routinely provides support to systems that are ten or more years old.
Continuous developments and upgrades are made to VMS™ and Elements® measurement software. For the latest information on new software features and capabilities that can enhance the value of your VIEW measuring system contact VIEW.
Contact VIEW Micro-Metrology
For service, preventative maintenance and calibration services or to schedule training please contact us.